Privacy Policy

Last Updated: 12 August 2025

1. General

This Privacy Policy describes how we collect, process, store, and protect your personal data when you use the services of Online Casino Lucky Twice UK(“the Website”, “we”, “our”, “the Company”). As a licensed operator and data controller, we have a legal obligation under applicable gambling and data protection regulations to process certain categories of personal information. These obligations are designed both to enable you to participate in our gaming activities and to ensure that our services remain compliant with the relevant legal framework, including anti-money laundering and counter-terrorist financing measures.

By registering a Player Account, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not consent to the processing of your personal information as described herein, you should refrain from creating an account or using the Website.

This Privacy Policy constitutes a binding agreement between you as a user and the Company as the data controller. We may update or amend this document from time to time to reflect operational, legal, or regulatory changes. Whenever we make modifications, we will take reasonable steps to notify you, but we also encourage you to revisit this page periodically. Continued use of the Website after updates are published constitutes your acceptance of the revised Privacy Policy.

2. Information Lucky Twice Collects

The personal information we may collect, request, and process includes, without limitation, the following categories:

Account Registration Data: Information you provide when creating your account, such as your full name, date of birth, residential address, email, and phone number.
Credentials: Login details including username, password, and other access identifiers.
Transaction Records: Details of your deposits, withdrawals, wagers, wins, and any financial activity connected to your Player Account.
Correspondence: Communication with our customer service team via email, web chat, or support tickets.
Technical Information: Log files, IP addresses, GeoIP location, browser type, device identifiers, operating system, and website traffic data.
Verification Documents: Identification records such as copies of passports, driving licences, bank statements, or payment slips provided during Know Your Customer (KYC) checks.
Behavioural Data: Website activity logs, participation in surveys, responses to customer feedback requests, and preferences set within your account.

We only collect information that is necessary for lawful purposes and for the effective operation of our gaming services.

3. How LuckyTwice Uses Your Information

We process personal data for legitimate reasons related to the provision of gaming services and compliance with applicable laws. The purposes include but are not limited to:

Transaction Processing: Facilitating deposits, wagers, withdrawals, and the use of payment systems (e.g., credit cards, e-wallets, cryptocurrency).
Service Delivery: Providing casino games, promotions, and ancillary services requested by you.
Customer Support: Offering technical assistance, answering questions, and resolving issues.
Identity Verification: Ensuring all users meet legal requirements, including age restrictions and residency checks.
Marketing Communications: Sending promotional material and tailored offers (only where explicit consent has been given).
Legal Compliance: Meeting obligations under anti-money laundering (AML) and counter-terrorist financing (CFT) regulations.
Fraud Prevention: Monitoring transactions for suspicious activity, investigating potential breaches, and preventing abuse of our terms and conditions.
Market Analysis: Aggregating anonymous data to evaluate trends, user behaviour, and game performance.
Statistical Reporting: Generating anonymised research reports for internal business development.

4. Marketing Communication

If you consent to receiving promotional messages, we may use your email address and phone number to send marketing materials about new games, deposit bonuses, free spin campaigns, loyalty rewards, or partner promotions. These communications will always be relevant to our services.

You may opt out of receiving marketing messages at any time through your Player Account settings or by contacting our support team at [email protected]. Opting out will not affect transactional or service-related communications such as deposit confirmations, security alerts, or policy updates.

By accepting certain contest prizes or bonuses, you agree that we may use your first name, nickname, or country of residence for limited promotional purposes, unless prohibited by law.

5. Obtaining Personal Information

We will not collect personal data without your knowledge. Data collection takes place when you:

Register a Player Account.
Make a deposit, withdrawal, or wager.
Communicate with customer support.
Participate in surveys, promotions, or loyalty programs.
Interact with our website or mobile app.

Additionally, we may receive information indirectly from trusted third-party providers such as fraud detection agencies, identity verification services, and payment processors. These third parties are contractually obliged to comply with relevant data protection standards.

6. Data Recipients

Your data may be shared, where necessary, with:

Parent companies, subsidiaries, and affiliates within our corporate group.
Service providers who deliver technical, financial, or marketing support.
Licensed gaming partners such as software providers and game developers.
Employees in specific departments such as compliance, fraud prevention, payments, or VIP account management.

All employees with access to personal data are bound by strict confidentiality agreements.

7. Releasing Data To Third Parties

We will never sell or rent your personal information. Disclosure of data occurs only in these circumstances:

To comply with a legal obligation, regulation, court order, or lawful request by government authorities.
To satisfy reporting requirements imposed by licensing bodies or regulators.
To enforce our Terms and Conditions, investigate fraud, or protect the safety of our players.
To marketing service providers acting under our instruction.
In connection with corporate restructuring, mergers, or acquisitions, where player data forms part of the transferred assets.
To social media platforms or advertising partners through integrated tools, always governed by their own privacy policies.

All data transfers are safeguarded to comply with international data protection standards.

8. Data Retention

We retain personal information for as long as legally required or as necessary for the purposes outlined in this Privacy Policy. Specifically:

Personal data relating to financial transactions is retained for a minimum of five years after account closure, in line with AML regulations.
Anonymised data may be stored indefinitely for statistical and analytical purposes.
Once retention periods expire, personal data is securely deleted or anonymised.

9. Security Of Your Data

We implement a combination of technical and organisational measures to protect your information. These include:

SSL encryption for all transactions.
Firewalls and intrusion detection systems.
Multi-factor authentication for Player Accounts.
Regular independent security audits and penetration tests.
Staff training on confidentiality and data handling.

While we take all reasonable precautions, the security of information transmitted online can never be fully guaranteed. You are responsible for keeping your login credentials private.

10. Cookie Policy

Our Website uses cookies and related technologies to improve your experience. Cookies are small text files stored on your device. They allow us to:

Enable core functionality such as navigation and account access.
Save user preferences like language and currency.
Analyse website usage to improve performance.
Track marketing effectiveness and referral traffic.

Types of cookies include:

Required Cookies: Essential for website operation and login security.
Functional Cookies: Store preferences and improve personalisation.
Advertising Cookies: Provided by partners to track marketing campaigns.

You may disable cookies in your browser settings, though some services may not function correctly without them.

11. Your Rights

Under applicable data protection laws, you may have the right to:

Request a copy of your personal data.
Correct inaccurate or incomplete data.
Request deletion of your data, subject to legal obligations.
Withdraw consent for marketing communications.
Restrict or object to certain processing activities.
Lodge a complaint with a data protection authority.

To exercise these rights, please contact our Data Protection Officer at [email protected].

12. Final Provisions

This Privacy Policy applies to all users of the Website and forms part of our Terms and Conditions. By using our services, you acknowledge that you have read, understood, and agreed to the processing of your data as described.

We remain committed to protecting your privacy and operating transparently in accordance with applicable data protection regulations.

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